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We offer two of Royal Mail's delivery services, First Class Recorded and Special Delivery Next Day Guaranteed (not including Sat).
Why stop at one pair of shoes? If your order is over £50.00, you'll qualify for FREE UK delivery! This service in only available to residents of mainland United Kingdom at this time. All orders qualifying for free delivery will be dispatched by First Class Recorded Delivery.
UK Delivery
· FREE UK Delivery on all orders over £50.00
· NO restocking fee or surcharges on returns/exchanges
Delivery Costs - 1 Item (e.g. 1 Pair of Shoes)
· 3 - 5 Working Days (Royal Mail 1st Class Recorded) - £4.00
· 1 - 3 Working Days (Royal Mail Special Delivery) - £6.50
Delivery Costs - 2 Items (e.g. 2 Pair of Shoes) - Totalling under £50.00
· 3 - 5 Working Days (Royal Mail 1st Class Recorded) - £4.00
· 1 - 3 Working Days (Royal Mail Special Delivery) - £9.00
INTERNATIONAL SHIPPING:
We offer two services to our international buyers - Airmail and International Signed For. Please email us before ordering, as shipping rates can sometimes vary depending on your location. You can email us at sale@footwearstudio.co.uk
LOST ITEMS:
We obtain proof of postage for every delivery. Part of our customer service is to ensure your item reaches you in a safe and secure method. You will be asked to check your local Postal Delivery Office for unreceived items. Items are held for 7 days, as sometimes the “while you were out" delivery card is posted instead if you are not at home to take delivery of your items.
If your item is not delivered within 15 days of dispatch please contact us. We will make a claim with Royal Mail on your behalf.
We guarantee every customer will receive their item or a full refund.
All our products are brand new and are packaged in secure packaging. You will find our returns label on the back of each parcel.
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