We offer two of Royal Mail's delivery services, 48 Hour Tracked Delivery and Special Delivery Next Day Guaranteed (not including Sat).
These services are only available to residents of mainland United Kingdom at this time. All orders qualifying for free delivery will be dispatched by Royal Mail 48 hour tracked delivery.
· FREE UK 48 hour Royal Mail tracked delivery on all orders
· NO restocking fee or surcharges on returns/exchanges
Special Delivery Costs - 1 Item (e.g. 1 Pair of Shoes)
· 1 - 3 Working Days (Royal Mail Special Delivery) - £10.00
Special Delivery Costs - 2 Items (e.g. 2 Pair of Shoes)
· 1 - 3 Working Days (Royal Mail Special Delivery) - £12.00
We only offer postage to the UK at this time. You can email us at Sales@FootwearStudio.co.uk
We obtain proof of postage for every delivery. Part of our customer service is to ensure your item reaches you in a safe and secure method. You will be asked to check your local Postal Delivery Office for unreceived items. Items are held for 7 days, as sometimes the “while you were out" delivery card is posted instead if you are not at home to take delivery of your items.
If your item is not delivered within 15 days of dispatch please contact us. We will make a claim with Royal Mail on your behalf.
We guarantee every customer will receive their item or a full refund.
All our products are brand new and are packaged in secure packaging. You will find our returns label on the back of each parcel.