Customer Privacy
Footwear Studio are committed to protecting the privacy of its customers. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you to process your order and to provide you with the best possible service. We only send promotional email or mail to you with your prior consent and do not pass any of your information to third parties without first gaining your explicit consent.

Details we require
We need to collect the following information from you in order to process your order and notify you of the status of your order.

  • Your Name
  • Company Name
  • Address
  • Email address
  • Credit or Debit card details
We will never collect sensitive information about you without your explicit consent, however additional information you may provide us with may be used to personalise your visits to our web site.

You can check the information that we hold about you by logging into our web site and using the contact us form on our "Contact Us" page, or emailing sales@footwearstudio.co.uk. If you find any inaccuracies we will delete or correct it promptly.

Security of personal information
When you enter credit card information on the Footwear Studio web site we use secure servers to ensure that all details are encrypted at your browser before they are sent to us. We store credit card details in an encrypted way within a secure database. The servers are physically secured in a dedicated data centre.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should log onto our website and use the contact us form on our "Contact Us" page or email us at sales@footwearstudio.co.uk.

Data Protection
The Data Protection Act 1998 requires us to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer, to have that information corrected or erased if it is inaccurate, and to claim compensation if they can prove they have suffered damage from an inaccuracy or breach of security. Footwear Studio is committed to upholding the eight Data Protection Principles of good information handling practice.

Cookies

In order to offer you the highest service, we wish to make our website as easy to use, reliable and useful as possible. In order to do this through an online medium this sometimes may involve placing small items of data on your device, such as your computer or phone.  These include small files known as cookies.

The data we place on your device is used to improve the functionality and usefulness of this website, the following are some of the examples ways in which we use you’re the data placed on your device.

  • Measuring how people use the website; this enables us to improve the service we offer to you through our website.
  • Recognizing that you may have already given us username and password information so you don’t have to enter it on every page you visit.
  • Enabling the website to recognise your device so you don’t have to give the same information several times during one website visit.

Our Use of Cookies
There are two varieties of cookies which you are likely to encounter when using our website, these are as follows;
  • First Party Cookies- These cookies which allow our website to function to its best ability; for instance storing items in your shopping cart.
  • Third Party Cookies- These are cookies which are found in other companies’ internet tools which can be found on our website; for instance Facebook, or Google +1 enhancements.

First Party Cookies
Our website uses a number of cookies in order to increase the functionality, we have listed the cookies in use below as well as how we use them and how long they are likely to last.

Name Purpose Expiry
ASPSESSIONIDSCBAQBAA Prevents you having to log in or add items to your shopping cart multiple times. At end of website session
ASPSESSIONIDQAAARBAB Prevents you having to log in or add items to your shopping cart multiple times. At end of website session
ekm%5Ffootwearstudio Tests to see if you have cookies enabled In 48 Hours
ASPSESSIONIDSCBAQAAB Prevents you having to log in or add items to your shopping cart multiple times. At end of website session
 
Third Party Cookies
We use a number of third party applications on our website in order to increase its ease of use and functionality to the user, we have listed these below. You should check the suppliers website if you have any concerns about these cookies.

Name Purpose Content Suppliers Website
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Google Analytics Tracking This data allows us to track the number of visitors to our website. Google’s Privacy Policy
 
These files cannot be used to identify you personally; you can manage these files yourself and learn more about their functionality through Internet browser cookies – what they are and how to manage them (external website link).

If you are unhappy about the use of cookies on our website, you can also learn how to remove cookies set on your device (external website link)